Privacy Policy

Effective Date: October 26, 2023

Welcome to Wanderlust Escapes! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect various types of information to provide and improve our services. This information may include:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, and passport information, which you provide when creating an account, booking a trip, or contacting us.
• Payment Information: When you make a purchase, we collect payment information such as credit card details or other payment method information. This information is securely processed by our payment gateway providers.
• Travel Preferences: Information about your travel preferences, such as preferred destinations, travel dates, accommodation preferences, and dietary requirements.
• Device Information: We may collect information about the devices you use to access our services, including device type, operating system, unique device identifiers, IP address, and browser type.
• Usage Data: We collect data about how you use our services, including the pages you visit, the links you click, and the searches you conduct.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. You can manage your cookie preferences through your browser settings.
• Communications: We retain records of your communications with us, including emails, chat logs, and phone calls.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To process bookings, manage your account, and provide customer support.
• Personalization: To personalize your experience on our website and offer tailored recommendations based on your travel preferences.
• Communication: To send you important updates, booking confirmations, travel itineraries, and promotional offers.
• Marketing: To send you marketing communications about our services, special offers, and travel destinations. You can opt-out of these communications at any time.
• Improving Services: To analyze usage data and feedback to improve our website, services, and customer experience.
• Legal Compliance: To comply with legal obligations, such as tax reporting and responding to legal requests.
• Security: To protect the security and integrity of our website and services, and to prevent fraud.

3. Sharing Your Information

We may share your information with the following parties:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, booking platforms, airlines, hotels, and tour operators. We ensure that these providers have appropriate data protection measures in place.
• Business Partners: We may share information with trusted business partners for joint marketing activities or to offer you additional services.
• Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments and audits to identify and address vulnerabilities.
• Employee Training: We provide training to our employees on data protection best practices.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at privacy@wanderlustescapes.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device. They help us remember your preferences, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please see our Cookies Policy for more information.

8. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove the information.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information is protected when it is transferred internationally, including implementing appropriate safeguards such as standard contractual clauses.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Wanderlust Escapes
Privacy Department
123 Ocean View Drive
San Francisco, CA 94123
Email: privacy@wanderlustescapes.com
Phone: (415) 555-0100

Thank you for choosing Wanderlust Escapes. We value your trust and are committed to protecting your privacy.